Allocation of responsibilities
The resident is responsible for the following costs and maintenance:
- TV and computer problems via Telia
- Hanging mirrors and paintings
- Installation of own lighting
- Curtain clips
- Cleaning floor drains and drain traps and removing normal drain clogs
- Cleaning hood grease filters
- Cleaning ventilation valves
- Defrosting fridges and freezers and vacuuming the rear of the appliances
- Installation of dishwashers and bidet showers via a plumbing firm
- Installation of window blinds
- Taking out home insurance
- Fuse replacement
Residents can book the following via Koas Booking:
- Laundry room reservations
- Car parking places
- Sauna reservations
- Use of gym and activity rooms
In the following cases, the resident must call the service number of the maintenance company:
- Forgotten key when trying to open the door
- Water or smoke damage
- An urgent drain clog or flooding
- If a broken window creates a danger (risk of freezing, risk of injuries, etc.)
- An urgent lock failure
In the following cases, the resident must contact the customer service:
- Lost key
- Disturbance complaints against the residential house manager
- Incorrectly parked vehicle
When the resident reports a fault, Koas takes care of the following:
- Defects and faults in the apartments, corridors and outdoor areas
- Fire alarm malfunction
- Lamp bulb replacements
- Faulty home appliances
- Electrical, ventilation and heating failures
- Leaking toilet bowl valve (continuous sound of water gurgling in the bowl)
- Dripping tap
- Cabinet modifications required by dishwasher installations